Privacy Policy

1. Introduction

Survey Solutions, LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marine survey management service (“Service”).

By using our Service, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you use our Service:

• Name, email address, and contact information
• Company or organization details
• Professional credentials and qualifications
• Payment and billing information
• Account preferences and settings

2.2 Survey and Business Data

As part of our marine survey management service, we may collect:

• Marine survey reports and documentation
• Vessel information and specifications
• Client and contact information
• Survey findings and data
• Business records and communications

2.3 Technical Information

We automatically collect certain technical information when you use our Service:

• IP address and device information
• Browser type and version
• Operating system
• Usage patterns and analytics
• Cookies and similar technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, maintain, and improve our Service
• Process your registration and manage your account
• Process payments and manage subscriptions
• Send you important service updates and notifications
• Respond to your inquiries and provide customer support
• Analyze usage patterns to enhance user experience
• Ensure security and prevent fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Service
• Legal Requirements: We may disclose information if required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• Safety and Security: We may share information to protect the rights, property, or safety of our users or the public
• With Your Consent: We may share information if you explicitly consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data centers and infrastructure
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When you delete your account or we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service:

• Essential Cookies: Required for basic Service functionality
• Performance Cookies: Help us understand how you use our Service
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into Service usage

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect Service functionality.

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-party services we may use include:

• Payment processors for subscription billing
• Analytics services for Service improvement
• Customer support and communication tools
• Cloud storage and hosting services

10. Children’s Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our Service
• Sending you an email notification
• Displaying a notice within the Service

Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Please replace the placeholder contact information above with your actual details.

14. Effective Date

This Privacy Policy is effective as of [Date] and replaces any prior privacy policies or statements.